Frequently asked questions
Delivery, orders and product questions.
Shipping & Returns
Where do you deliver?
We deliver within New Zealand.
How long does delivery take?
Allow 2–3 working days for Auckland, 2–5 for the North Island, and 4–8 for the South Island and rural addresses. These are estimates.
How much is delivery?
Delivery is free on orders over $150. Any delivery charge for your address is shown at checkout.
What if my order arrives damaged or incomplete?
Email orders@premiumliquor.co.nz with your order number and details of the issue. Please let us know as soon as possible so we can help.
Orders
Can I change an order after placing it?
Contact orders@premiumliquor.co.nz with your order number as soon as possible. We will confirm whether a change can be made before dispatch.
Can I send an order as a gift?
Yes. Use the recipient’s name and address for delivery, and your own email address for the confirmation.
Can I include a gift message?
Contact our team before ordering to confirm what is possible. Gift messages and special packaging are not added automatically.
How do I contact the team?
For order support, email orders@premiumliquor.co.nz. For general or trade enquiries, email info@premiumliquor.co.nz or call 09 975 7432.
Products
Do you sell alcohol-free drinks?
Yes. Shop BATCHED 0% cocktails and Alchemy & Tonic non-alcoholic mixers.
Are the cocktails already mixed?
BATCHED cocktails are ready-made. Saturdays liqueurs are ingredients for mixing cocktails, and Alchemy & Tonic products are mixers.
What comes in a BATCHED gift set?
A 725mL Espresso Martini or Strawberry & Rhubarb Gin Sour, two wave coupe glasses and a BATCHED shaker in a gift box.